User Guide

Guide

User Guide

Payment

Payment

credit card

[Cards accepted]
The following cards are accepted:
All credit card companies allow you to pay in full.

  • VISA
  • MASTER
  • AMEX
  • JCB

【remarks】

  • If your credit card cannot be used due to your usage status, etc., we will guide you in changing your credit card information or payment method, or cancel your order.
  • If you do not change your credit card information or payment method within 7 days after we notify you, your order will be cancelled.

*We may ask you to verify your identity (by phone, etc.) when placing an order.
*Credit cards in a name other than your own cannot be used.
*Due to the payment system, we do not issue credit card receipts.

Bank transfer

【Payee】
Sumitomo Mitsui Banking Corporation
Marunouchi Branch
Branch number 245
Ordinary 0212800 Ka) Molong

【remarks】

  • After you place your order, we will send you an email with payment instructions.
  • Shipping procedures will begin after we confirm your payment status.
  • If the shop changes the price, the amount will be different between when you place your order and when the payment information email is sent.
    Please check the amount stated in the payment information email before making payment.
  • If payment is not received within 14 days, your order will be cancelled.
  • Please check the website of the financial institution you will be using in advance to see their operating hours for transfers. If you are unable to transfer at the bank counter during holidays or other times, please transfer via ATM or online banking.
  • We apologize for the inconvenience, but please note that bank transfer fees will be borne by the customer.

* Please make payment from an account in the name of the person placing the order. If payment is made under a name other than the person placing the order, we may not be able to confirm the payment.

Cash on delivery

If you choose cash on delivery, please pay the shipping fee to the delivery company when you receive the product.

About product condition ranking

Item Condition
商品状態ランクについて
※ 中古品のため、商品状態に関する細かいご指摘はご遠慮ください。
※ お客様のPC・タブレット・スマートフォンの設定によっては、商品画像と実際の商品カラーに違いがある場合がございますので、予めご了承ください。
※ 掲載商品は店頭でも販売していることがあるため、当サイトでの注文時点で在庫切れとなってしまっている場合がございます。万が一欠品となってしまった際はご容赦ください。

about shipping cost

Postage

Free nationwide

We offer free shipping nationwide, regardless of your purchase or shipping address.

Regarding delivery

Delivery

home delivery

【Delivery company】
Sagawa Express

[Name of delivery service]
Courier delivery service

【remarks】
● Timing of product shipment
Unless otherwise specified,
In the case of prepayment (e.g. bank transfer) ⇒ Your order will be shipped within 2 business days after we confirm your payment.
For payments made by other means (e.g. credit card) ⇒ Your order will be shipped within 2 business days after your order is confirmed.
*In the case of prepayment, the estimated delivery date may vary depending on when you make your payment.

● Regarding pre-ordered items <br/>Depending on the release date, we may not be able to deliver the item on the desired delivery date.
Also, depending on the release date , shipping may take longer than regular products. Pre-order items cannot be shipped together with regular products.

● About delivery boxes
If you would like your order delivered to a delivery box, please write this in the comments section when placing your order.

About international shipping

We do not ship overseas.

About cancellations and returns (refunds and exchanges)

Cancel / Return

Cancellation due to customer's convenience (before the product is shipped)

You can cancel your order within 30 minutes of placing it, regardless of the reason, via our contact form .

Please note that we do not accept cancellations due to customer convenience if more than 30 minutes have passed since the order was placed.
Please note.

Refunds due to customer convenience

We do not accept refunds due to customer convenience.

Exchange due to customer's convenience

We do not accept exchanges due to customer convenience.

Refunds due to product defects

We will refund you if the following conditions are met:

[Supported conditions]
In principle, we only accept unused items, and we will respond to any inquiries you make by phone or email within the response period.

[Available period]
If you contact us within 3 days of receiving the product

[Refund amount]
Full product price

[Return shipping fee]
Store burden

【remarks】
Please let us know by phone or email that you would like a refund.

Exchange due to product defects

We do not accept exchanges due to defective products.

contact address

【Inquiry form】
If you wish to cancel or return an item, please contact us using the inquiry form .

Return address

〒104-0061
5-9-3 Ginza, Chuo-ku, Tokyo
To: Mohlong Luxury

Phone number: 03-6274-6818