User Guide

【Accepted Cards】
The cards accepted are as follows:
All cards support one-time payment.

• VISA
• MASTER
• AMEX
• JCB

【Notes】

• If your credit card cannot be used due to your usage status or other reasons, we will ask you to change your credit card information or payment method, or we may cancel your order.
• If you do not change your information within 7 days after being notified to update your credit card details or payment method, your order will be cancelled.

※ We may request identity verification (such as via phone) when you place an order.
※ You cannot use a credit card under a name different from your own.
※ Due to our payment system, we do not issue credit card transaction receipts.

【Accepted Payment Methods】
The following smartphone payment methods are available.

• PayPay

【Notes】

• For payment, you will be redirected to an external payment service site (KOMOJU) to complete your order payment.
  Please follow the instructions on the external payment service site to complete the payment process.

[Accepted Payment Methods]
For deferred or installment payments, please use the following payment method.

• Paidy

[Notes]

• At the time of payment, you will be redirected to an external payment service site (KOMOJU) to complete your order payment.
  Please follow the instructions on the external payment service site to proceed with the payment process.
• There are two payment options available for Paidy: pay in full or pay in 3 installments.
• Please note that you may not be able to use this service depending on the results of the Paidy screening.

【Bank Account Information】
Sumitomo Mitsui Banking Corporation (SMBC)
Marunouchi Branch
Branch Code: 245
Ordinary Account: 0212800 K.K. Mo-Long

【Notes】

• After your order is placed, we will send you an email with payment instructions.
• Shipping procedures will begin once your payment has been confirmed.
• If the shop changes the total amount, the amount at the time of your order and the amount in the payment instructions email will differ. Please confirm the amount listed in the payment instructions email before making your payment.
• If payment is not confirmed within 14 days, your order will be cancelled.
• Please check your financial institution's website in advance for their operating hours. If you are unable to make a transfer at a bank counter due to consecutive holidays, please use an ATM or online banking.
• Please note that any bank transfer fees are to be borne by the customer.

※ Please make the payment from an account registered under the name of the person who placed the order. If payment is made under a different name, we may not be able to confirm your payment.

If you have chosen cash on delivery, please pay the delivery company when you receive your order.

Regardless of your purchase details or shipping address, domestic shipping within Japan is free of charge.

For international product deliveries, a flat shipping fee of 20,000 yen will be charged.
If your purchase amount exceeds 500,000 yen, shipping will be free (excluding the United States).

【Shipping Provider】
Sagawa Express

【Shipping Service Name】
Hikyaku Takkyubin

【Remarks】
● Timing of product shipment
Unless otherwise specified:
For prepaid payments (e.g., bank transfer) ⇒ We will ship within 2 business days after confirming your payment.
For other payment methods (e.g., credit card) ⇒ We will ship within 2 business days after confirming your order.
*For prepaid payments, the scheduled delivery date may shift depending on when your payment is received.

● Regarding pre-order items
Depending on the release date, we may not be able to deliver on your requested date.
Additionally, depending on the release date, it may take longer to ship than regular items. Pre-order items cannot be shipped together with regular items.

● Regarding delivery lockers
If you would like your package to be delivered to a delivery locker, please indicate this in the remarks field when placing your order.

Please note that if customs duties or import taxes are incurred upon delivery of the product, the recipient (purchaser) will be responsible for payment.
As customs regulations vary by country, please check with the customs office in your country of residence for details.

You may cancel your order for any reason within 30 minutes of placing it via our contact form.

Please note that we do not accept cancellations for customer-related reasons after 30 minutes have passed since the order was placed.
We appreciate your understanding.

We do not accept refunds for customer-initiated returns.

We do not accept exchanges due to customer preferences.

We will provide a refund if the following conditions are met.

【Conditions for Refund】
In principle, we only accept returns of unused items, provided that you contact us by phone or email within the applicable period.

【Refund Eligibility Period】
If you contact us within 3 days of receiving the product

【Refund Amount】
The full product price

【Return Shipping Costs】
Covered by the store

【Remarks】
Please inform us by phone or email if you would like to request a refund.

We do not accept exchanges for products due to defects or other issues.

[Contact Form]
If you wish to cancel or return an item, please contact us via the contact form.

REBRAND Inc.
5-9-3 Ginza, Chuo-ku, Tokyo
104-0061

Phone: 03-6274-6818

We do not accept refunds for customer-related reasons.

We do not accept exchanges due to customer preference.

We will provide a refund if the following conditions are met.

【Conditions for Refund】
In principle, we only accept returns for unused items, provided that you contact us by phone or email within the applicable period.

【Refund Eligibility Period】
If you contact us within 3 days of the product's arrival

【Refund Amount】
Full product price

【Return Shipping Costs】
Covered by the store

【Remarks】
Please inform us by phone or email if you would like to request a refund.

We do not accept exchanges for products due to defects or other issues.

[Contact Form]
If you wish to cancel or return an item, please contact us via the contact form.

5-9-3 Ginza, Chuo-ku, Tokyo
104-0061
REBRAND Inc.

Phone: 03-6274-6818